Multilingual Voicebot & Chatbot
One assistant. Every language, voice and chat.
An integrated conversational AI that talks to citizens and customers over phone, WhatsApp, web and app, in their own language. Built on our own speech, translation and LLM stack, it understands Code-mixingSwitching languages within one sentence, like Hinglish: “mujhe ticket book karni hai”. speech, answers from your approved knowledge and completes tasks in your systems.
मेरी pension का status बताइए
ज़रूर। कृपया अपना pension ID बताइए।
PEN 4471 0932
आपकी pension 1 तारीख को जमा हो गई है। SMS भी भेज दिया है।
Core capabilities
- Truly multilingualIndian languages and natural code-mixing, switching mid-conversation.
- Low-latency, human-like voiceStreaming ASRAutomatic speech recognition: turning spoken audio into text. → LLM → TTSText-to-speech: turning text into a natural-sounding voice. for natural turn-taking and Barge-inLetting the caller interrupt the assistant mid-sentence, as in a real conversation..
- Knowledge-grounded answersResponds only from your approved policies, FAQs and documents.
- Gets things doneLooks up records, books slots and registers requests via your APIs.
- Seamless human handoffTransfers to a live agent with the full conversation context.
- Automatic summariesEvery conversation summarised and logged to your CRM.
One brain, every channel
- Phone & IVR
- Web chat
- Mobile app
- Kiosks
Q369 conversation engine
- Streaming ASR
- LLM + Knowledge
- Indic TTS
- CRM & databases
- Ticketing & grievance
- Department APIs
- Live-agent handoff
Where it delivers
- 24/7 citizen queriesSchemes, eligibility, procedures and status.
- Booking & remindersAppointments and multilingual reminders.
- Outbound outreachRenewals, benefit disbursals, deadlines.
- Grievance intakeRegister, track and update complaints.
Handles thousands of concurrent conversations · SIP / IVR and WhatsApp integration · Fully on-premise and sovereign deployment.
See Multilingual Voicebot & Chatbot on your own data.
Sovereign · Scalable · Sustainable. Deployed on your infrastructure.